Privacy Policy

Hospice of Southern West Virginia, Inc. – Notice of Privacy Practices

Effective Date: November 12, 2018

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice will tell you about the ways in which we may use and disclose medical information about you. It also describes your rights and certain obligations that we have regarding the use and disclosure of your medical information.

Hospice of Southern West Virginia, Inc. (“Hospice”) is covered by regulations pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and is required by law to maintain the privacy of your health information, give you notice of our privacy practices with respect to your medical information, notify you of any breaches of your unsecured medical information, and abide by the terms of this Notice currently in effect.. This Notice applies to all records of your care generated and maintained by Hospice. Hospice will share your medical information as necessary to carry out your treatment, obtain payment for the services provided to you or operate its health care facilities.

HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU: The following categories describe different ways that we may use and disclose your medical information. These are examples and, therefore, not every permitted use and disclosure is listed.

For Treatment. We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, medical students and other trainees, or other personnel who are involved in taking care of you at a Hospice location/facility. Hospice may share medical information about you with other health care professionals in order to coordinate the different services you may need, such as information about your symptoms in order for your attending physician to prescribe appropriate medications for pain control. We may also disclose medical information about you to people outside of Hospice that may be involved in your care during the time you are enrolled in the Hospice program, such as family members, hospitals, pharmacies and durable medical equipment companies.

For Payment. We may disclose medical information about you so that the care and services you receive at a Hospice location may be billed to and payment may be collected from you, an insurance company, or a third party. For example, we may need to give your health insurance company information about your health status so your health insurance company will pay us for your care received at a Hospice location. We may also tell your health insurance company about certain hospice related care that you are going to receive in order to obtain prior approval or to determine whether your health insurance company will cover the care. We may also disclose your medical information to other healthcare providers so that they can bill for health care services that they provided to you when appropriate, such as ambulance services or durable medical equipment.

For Health Care Operations. We may use and disclose medical information about you in order to operate Hospice and its locations. These uses and disclosures are necessary to run Hospice and make sure that our patients receive quality health care. For example, we may use medical information to review our care and services and to evaluate the performance of our staff in caring for you. We may use and disclose medical information about you for various quality assurance and quality improvement activities. For example, we may participate in quality improvement projects with the National Hospice and Palliative Care Organization, Midwest Care Alliance or DEYTA (an organization for healthcare quality measures) in an effort to improve care and services related to symptom management and comfort care. We may also disclose medical information to doctors, nurses, technicians, medical and nursing students, and other personnel for review and learning purposes. We may also provide medical information to other healthcare providers who have a relationship with you and need the information for their own healthcare operations.

Business Associates. We may disclose medical information about you to our business associates who need that information in order to provide a service to us or on behalf of us. A business associate is a person who is not part of Hospice’s workforce, a company or other entity which uses or has access to protected health information in order to perform a function on behalf of Hospice. For example, business associates of Hospice may include billing companies, copying companies, document shredding companies, consultants, accountants and attorneys.

Fundraising Activities. We may disclose medical information about you to a business associate or to a foundation related to Hospice so that the business associate or the foundation may contact you to raise money for Hospice. We only release the following information about you – demographic information (such as your name, address, phone number, age, gender, and date of birth), dates upon which you received hospice services, your attending physician, and health insurance status.. You have the right to opt out of receiving each such communication. Any communication sent to you will let you know how you may opt out of receiving similar communications in the future.

Hospice Directory. We may include certain information about you in the Hospice directory while you are a patient with Hospice. This information may include your name, location within one of our facilities, your general condition and your religious affiliation. The directory information, except religious affiliation, may be released to people who ask for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or rabbi, even if they do not ask for you by name. This is so your family, friends and clergy can visit you at hospice and generally know how you are doing.

Individuals Involved With or Concerned About Your Care. We may release information about your condition to a friend or family member relevant to his/her involvement in your care or payment for your care. We may also disclose your location and condition to assist or notify a family member or personal representative who is involved in your care. We may also disclose your information in a disaster relief effort so that your family can be notified about your condition and location.

Research. Under certain circumstances, we may use and disclose medical information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another, for the same condition. Research projects are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information.

As Required by Law. We will disclose medical information about you when required to do so by federal, state or local law.

To Avert a Serious Threat to Health or Safety. We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Organ and Tissue Donation. If you are an organ donor, we may release medical information to organizations that handle organ procurement or transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

Public Health Activities. We may disclose medical information about you for public health activities such as the prevention or control of disease, injury or disability; reporting of births and deaths; reporting of child abuse or neglect; and, reporting of reactions to medications or problems with products and to fulfill requirements of the U.S. Food and Drug Administration.

Health Oversight Activities. We may disclose medical information to a health oversight agency for activities allowed by law such as audits, investigations, inspections and licensure or disciplinary actions.

Lawsuits and Disputes. We may disclose medical information about you in response to a Court Order, Administrative Order or certain subpoenas.

Law Enforcement. We may release medical information to a law enforcement official about a death we believe may be the result of criminal conduct; about criminal conduct at a Practice location; and, in emergency circumstances, to report a crime, the location of a crime or victims, or the identity, description or location of the person who committed the crime.

Coroners, Medical Examiners and Funeral Directors. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information to funeral directors as necessary to carry out their duties.

Military and Veterans. If you are a member of the armed forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.

National Security and Intelligence Activities. We may release medical information about you to authorized federal officials for intelligence and other national security activities authorized by law.

Protective Services for the President and Others. We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or the law enforcement official.

OTHER USES OF YOUR MEDICAL INFORMATION. The following uses and disclosures of your medical information will be made only with your written permission (your written permission is referred to as an authorization) : (i) most uses and disclosures of notes recorded by a health care provider who is a mental health professional documenting or analyzing the contents of conversation during a counseling session and that are separated from the rest of the medical record (if maintained by us); (ii) uses and disclosures for marketing; (iii) uses and disclosures for research (unless authorization is not required as determined through the special approval process described above) and (iv) disclosures that constitute a sale of PHI. Other uses and disclosures of your medical information not covered by this Notice or required by the laws that apply to Hospice, will be made only with your authorization.). If you provide your permission to use or disclose medical information about you, you may revoke that permission in writing at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons indicated in your written Authorization. You understand that we are unable to take back any disclosures that we made before we received your written notice revoking your Authorization.

YOUR RIGHTS REGARDING MEDICAL INFORMATION ABOUT YOU. You have the following rights regarding medical information we maintain about you:

Right to Inspect and Copy. You have the right to inspect and obtain a copy of your medical information. This includes your medical and billing records but does not include psychotherapy notes. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

If you are a patient at Hospice, to inspect or obtain a copy of your medical information, you must submit your request in writing to Hospice of Southern West Virginia, Inc., PO Box 1472, Beckley, WV 25802.

We may deny your request in certain circumstances. If you are denied access to your medical information, you may request that the denial be reviewed. Another licensed health care professional chosen by Hospice will review your request and the denial. The person conducting the review will not be the same person who denied your request. We will comply with the outcome of the review.

Right to Amend. If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for Hospice.

If you are a patient of Hospice, to request an amendment to your medical information, you must submit your request for an amendment, along with your reason for the request, in writing to Hospice of Southern West Virginia, Inc., PO Box 1472, Beckley, WV 25802.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;

Is not part of the medical information kept by or for Hospice;

Is not part of the information which you would be permitted to inspect and copy; or,

Is accurate and complete.

Right to an Accounting of Disclosures: You have the right to request an “accounting of disclosures”. This is a list of the disclosures we made of your medical information. This list will not include disclosures that we made for purposes of treatment, payment and health care operations. We are also not required to include in this list the disclosures we made by acting upon your written authorizations.

If you are a patient of Hospice, to request an accounting of disclosures, you must submit your request in writing to Hospice of Southern West Virginia, Inc., P.O. Box 1472, Beckley, WV 25802.

Your request must state a time period, which may not be longer than six (6) years and may not include dates before April 14, 2003. The first accounting you request within a twelve (12) month period will be free. For additional accountings, we may charge you for the costs of providing the list.

Right to Request Restrictions. You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment, or health care operations. You also have the right to request a restriction or limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend.

We are not required to agree to your request for a restriction or limitation. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.

If you paid in full and out of pocket at the time of your appointment and you request that the information related to that specific date of service for which you paid in full not be shared with your health plan for payment or health care operations, we will honor your request.

Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work.

We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

Right to a Paper Copy of this Notice. You have a right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. You may also obtain a copy of this Notice on our web site, www.HospiceofSouthernWV.org.

CHANGES TO THIS NOTICE: We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current Notice in all of Hospice’s locations and facilities. The Notice will contain on the first page, in the top right-hand corner, the effective date. In addition, if you are a patient at hospice, each time you are admitted to Hospice, we will offer you a copy of the current notice in effect.

FOR FURTHER INFORMATION: For further information about the matters covered by this Notice, you may contact Hospice of Southern West Virginia, Inc., P.O. Box 1472, Beckley, WV 25802 or (304) 255-6404.

COMPLAINTS: If you believe your privacy rights have been violated, you may file a complaint with hospice or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with hospice, you must submit your complaint in writing as follows: Hospice of Southern West Virginia Quality/Education Coordinator, P.O. Box 1472, Beckley, WV 25802 or contact (304) 255-6404.

You will not be retaliated against for filing a complaint.