What is Hospice
Hospice is a program designed to serve the needs of the terminally ill and their families. Hospice of Southern West Virginia (HSWV) services are provided primarily in the home but can be carried out at long-term facilities, personal care homes or at The Bowers Hospice House.
Hospice of Southern West Virginia’s mission is to provide compassionate physical, emotional and spiritual care that promotes the highest quality of living during life-limiting illness and in times of grief to individuals, families and the communities we serve.
We strive to promote: respect, dignity, honesty, integrity, compassion empathy, ethics, competency and professionalism in everything that we do. Our staff and volunteers exemplify these core values each and every day.
Hospice affirms life. Hospice of Southern West Virginia exists to provide support and care for persons in the last phases of terminal illness, so they might live as fully and comfortably as possible.
It is our hope and belief that, through professional nursing care and the promotion of a caring community sensitive to their needs, participants and families will be free to attain a degree of mental and spiritual preparation in the final months of life.
Families in Fayette, Raleigh, Summers and Wyoming counties have turned to Hospice of Southern West Virginia for support, pain control and comfort for their loved ones for more than 40 years.
A program of coordinated care for participants in the last stages of their illness.
A professional, team approach to caring for the whole person.
Palliative, not curative, treatment including all medicines and equipment related to the terminal diagnosis.
Services available on call, 24 hours a day, 7 days a week.
Trained volunteers who provide non-clinical support relating to the individual needs of participants and their families.
Bereavement care and 13-month continuous follow-up. Our role does not end with the death of a Hospice participant. Ongoing bereavement care is available to the participant’s family and friends following a loved one’s death. Individual counseling, group support, and informational mailings are offered to help guide those bereaved through the natural grieving process. This service is open to the public, not just to Hospice families.
Bowers Hospice House
The Doug and Lucy Bowers Hospice House opened in November 2006. The Bowers Hospice House has 12 private suites, set in three wings, each containing a living room area with kitchenette to provide a warm, home-like atmosphere for our patients and their guests.
Each room offers:
- Ample seating
- Pull out beds
- Spacious bath
- French doors opening to common garden area
A large meeting room is available for trainings and is also available for use by other non-profit agencies and groups in our area. We have a full-service dietary department, small conference room and a chapel for family gatherings or services.
Nationally Recognized Hospice
Hospice of Southern West Virginia (HSWV) was named a five-star hospice for a third consecutive time in 2023. This achievement places HSWV among the top hospices in the country.,
HSWV is one of 229 hospices in the United States that obtained this rating, of the 2026 hospices scored through the Centers for Medicare and Medicaid Services' Consumer Assessment of Healthcare Providers and Systems Hospice Survey. HSWV is also Southern West Virginia's only five-star hospice, and one of three in West Virginia that earned this rating.
We are proud to provide a special kind of caring to our patients and their families in Raleigh, Fayette, Summers and Wyoming counties.
To learn more about HSWV's five-star rating by CMS, please click here.
Frequently Asked Questions
When should a decision about entering a hospice program be made and who should make it?
At any time during a life-limiting illness, it’s appropriate to discuss all of a patient’s care options, including hospice. By law the ultimate decision belongs to the patient. Understandably, most people are uncomfortable with the idea of stopping aggressive efforts to “beat” the disease. Hospice staff members are sensitive to these concerns and are always available to discuss them with the patient and family. Once the decision is made, hospice patients are cared for by a team of physicians, nurses, social workers, certified nursing assistants, clergy, and volunteers, each providing assistance based on his or her own area of expertise. In addition, hospice provides medications, supplies and equipment related to the terminal illness.
Must the doctor call to arrange for Hospice care?
No, anyone may make the initial contact by calling the Hospice of Southern WV office at (304) 255-6404 -- a patient, a family member, a neighbor or friend, for instance. However, a physician's approval is needed for hospice care since the doctor remains involved in the participant's care plan.
Can a hospice patient who shows signs of recovery be returned to regular medical treatment?
Certainly. If a patient's condition improves and the disease or illness seems to be in remission, patients can be discharged from hospice, return to aggressive therapy, and go on about their daily lives. If needed, patients may also return to hospice at a later time.
What does the hospice admission process involve?
After receiving a referral for hospice services, one of the first things the hospice program will do is contact the patient's physician to make sure he or she agrees that hospice is appropriate. Our hospice Medical Director is available to help patients who have no physician. Once the patient is certified, hospice services will begin immediately.
Must someone be with the patient at all times?
If a patient begins hospice services in the early stages of the disease process, it's usually not necessary for someone to be with the patient all the time. Later, however, as the disease progresses, it will be necessary for someone to be present continuously. While family and friends deliver most of the care, hospice does provide volunteers to assist with errands and to provide respite care to allow primary caregivers to take needed breaks and have time away. The Doug and Lucy Bowers Hospice House in Beckley is an additional option for end-of-life care for those who do not have a caregiver.
How difficult is caring for a dying loved one at home?
It's never easy and can often be quite hard. At the end of a long, progressive illness, days and nights can be very long, lonely and scary. Hospice has staff available around the clock to consult by phone and make visits whenever appropriate. Although most of hospice care is provided in patient homes, hospice can also serve patients who live in nursing homes, personal care homes and assisted living facilities. The Bowers Hospice House may also be appropriate for someone who is no longer able to stay in their own home.
Does hospice do anything to make death come sooner?
No. Hospice neither hastens nor postpones death. The nature of dying is so unique that the goal of the hospice team is to be sensitive and responsive to the special requirements of each individual and family, providing the physical, spiritual and emotional support that is satisfactory to them. A 2007 study by the Journal of Pain and Symptom Management looked at Medicare beneficiaries with some of the most common diagnoses leading to death. The study found that patients who received hospice services lived, on average, 29 days longer than those who did not receive hospice services. This study looked at 4,493 terminally ill patients with either congestive heart failure or cancer of the breast, colon, lung, pancreas or prostate.
How does Hospice “manage pain”?
Hospice believes that emotional and spiritual pain is just as real and in need of attention as physical pain. Hospice nurses and doctors are up-to-date on the latest medications and devices for pain and symptom relief. Hospice has a very high success rate in battling pain. Families often worry about medications preventing the patient from being able to talk, know what's happening, or from being 'themselves.' Some families even worry about addiction. It is the goal of hospice to have the patient as pain free and alert for as long as possible. By constantly consulting with the patient, their families and their physician, hospice has been very successful in reaching this goal.
Is hospice care covered by insurance, Medicare, Medicaid, etc.?
Hospice coverage is widely available. Hospice is covered by Medicare, Medicaid and most private insurance providers. If a patient is not covered by private insurance, Medicare or Medicaid, Hospice will assist the family in finding sources of coverage they may not be aware of. Hospice of Southern WV will not refuse services based on lack of coverage and families will never receive bills for hospice services related to a patient's terminal diagnosis.
Does hospice provide any help to the family after the patient dies?
Hospice provides continuing contact and support for caregivers and families for at least a year following the death of a loved one. Hospice also provides bereavement support groups in the four counties we serve (Raleigh, Fayette, Summers, Wyoming). The support groups are open to anyone in the community who has experienced the death of a loved one, not just to hospice participants. Families also receive monthly letters of hope and quarterly phone calls as part of our bereavement services. Caregivers or family members who are unable to attend support group meetings or who need more personal attention are encouraged to schedule a home visit.
Should I wait for a physician to raise the possibility of hospice, or should I mention it first?
Patients and families should feel free to discuss hospice care at any time with their physicians. Private and free consultation visits explaining hospice services are available to the family and/or physician at any time by calling our office at (304) 255-6404 or toll-free 800-900-6404.
Who provides Hospice services?
Professional staff of varying disciplines provides hospice care as part of a multi-faceted approach to serving individuals and their families. These professionals include: RN's, LPN's, Home Health Aides, Social Workers, Clergy, Volunteers and a Medical Director.
Is Hospice affiliated with any religious organization?
Hospice of Southern West Virginia is not an extension of any religion. While some religious organizations have started hospices across the country, they do not require patients to adhere to any particular set of beliefs. Part of Hospice of Southern WV's support system is an inter-faith network of chaplains available to patients who express the need for spiritual counsel.
If the patient is not covered by Medicare, Medicaid or some other insurance, will Hospice of Southern WV still provide care?
Yes. While Hospice of Southern WV will assist families in awareness of available coverage, we will not turn away patients who are unable to pay and will not bill families following the patient's passing. There are some instances where room and board at the Bowers Hospice House are applicable on a sliding fee schedule, but these potential fees and their circumstances are discussed with patients' families during assessment and admission. No patients are turned away from our hospice for inability to pay.
Must I have a DNR (Do Not Resuscitate) order in place to qualify for Hospice services?
No. While many patients given a limited life expectancy do not desire heroic measures in an attempt to restore life (i.e. CPR, defibrillation, paramedic or EMT intervention, or ventilator), it is not necessary to have a DNR in place before receiving Hospice of Southern WV homecare services. Patients must be a DNR only if admitted to the Bowers Hospice House facility. Hospice will counsel patients to determine their end-of-life wishes during the admissions/consultation process.
How is Hospice keeping patients and visitors safe during COVID-19?
Hospice of Southern West Virginia is following local, state and federal health guidelines during the COVID-19 pandemic response to ensure the safety of our patients, their families and our staff.
Meet The Team
Chief Executive Officer
Expand BioJanett Green has served as Hospice of Southern West Virginia's CEO since March 2009. She holds an MBA from Marshall University and a BS in Health Administration from the University of Kentucky. Janett's healthcare experience spans more than 25 years, including her five and a half year tenure with Beckley ARH Hospital, the last three of which she served as the Assistant Administrator. She has functioned in several administrative positions including the Clinic Manager for Southern West Virginia Clinic, the Administrator at Beaver Family Care and the Chief Financial Officer at FMRS Mental Health Council.
Chief Operating Officer
Expand BioTommy joined Hospice of Southern WV in November 2020. He graduated with a Masters in Clinical Psychology from Marshall University. Tommy has 25 years of experience in the Social Services field. His background has included work with children and families in many capacities including direct care, licensure and supervision. He has spent the last several years as Executive Director of an assisted living center for seniors. Tommy is also very active in the community, taking part in several area Chambers of Commerce and holding positions on the board of directors for the Rural Appalachian Improvement League and the Wyoming County Convention and Visitors Bureau.
Chief Nursing Officer
Expand BioLandon Blankenship received his Associate of Science and his Bachelor of Science in Nursing from Bluefield State College. Landon started his career in the CCU at Princeton Community Hospital and earned a position as a faculty member of Bluefield State College. He taught as an Assistant Professor in the Nursing program for 9 years and earned his graduate degree in Nursing Education and his Post-Graduate Certificate as a Family Nurse Practitioner from Marshall University. Landon has worked with HSWV since 2009 as a staff nurse at the Bowers Hospice House and as Clinical Care Coordinator in May 2014.
Kelly Pitsenbarger, MD
Expand BioKelly Pitsenbarger, MD, joined Hospice of Southern West Virginia in December 2013. As Medical Director, his role is the centerpiece of the interdisciplinary team. Although his hospice time is largely focused at the Bowers Hospice House, he oversees the medical component of the hospice plan of care for all HSWV patients. In addition to being HSWV's Medical Director, Dr. Pitsenbarger manages his very busy private practice in Shady Spring. He has practiced medicine in the Beckley area since 1986 when he relocated to the region after his medical training. He is board certified in Family Practice. Dr. Pitsenbarger is a graduate of West Virginia University and Marshall University. In his spare time he enjoys cooking, spending time with his wife, Joyce, his children and grandchildren.
Chief Financial Officer
Expand BioLisa Tipton joined Hospice of Southern West Virginia in January 2017. She has a Bachelor of Science in Business Administration with a concentration in Accounting from Concord University. She has more than 16 years of nonprofit accounting experience and several years accounting in other industries including higher education, coal, payroll, hospitality and municipality.
Chief Compliance Officer
Expand BioSharon Hopkins came to Hospice of Southern West Virginia in July 2017. She has a Master's degree in Social Work and a Bachelor of Science in Nursing from West Virginia University. Sharon was on the social work staff at HSWV prior to pursuing a career in nursing. She most recently worked for a long-term care corporation in the areas of risk and litigation. Her nursing experience has been in the field of geriatrics, hospice and ICU.
Expand BioPriscilla, known to us as "Ciel," joined Hospice of Southern West Virginia in June 2016, with an oncology background, having worked for 16 years at the Carl Larson Cancer Center. The last three years she was with the cancer center, she was the Nurse Manager for the Medical Oncology Department, overseeing nursing in chemotherapy treatments as well as patient rooming and injections. She also spent 2-years at Raleigh General Hospital on the oncology/medical-surgical floor. Ciel earned her BSN from the College of WV following more than 4 years of service in the U.S. Army as a pharmacy technician in the 46th Combat Support Hospital. Ciel left HSWV for a brief period and returned in 2022 as a RN on the admission team and served in that capacity until transitioning to Education Coordinator in 2023.
Clinical Care Coordinator
Expand BioBrenda Young joined HSWV in September 2018 as a staff RN Case Manager. She will transition into the Homebased Care Clinical Care Coordinator position in 2020. She received her ADN at WVU Tech and has spent the last 20 years caring for women, infants and children in southern WV. She spent the last 14 years working at Central WV Women, Infant and Children program where she functioned in several roles including Nutritionist, Breastfeeding Coordinator, Interim Director, Nutrition Liaison and Outreach Director. She spent 5 years doing home visits with the Right from the Start program assisting high risk women and children. Her inpatient nursing experience includes newborn nursery and labor and delivery.
Expand BioKathy Hawkins, BSN, RN, assumed the role of Quality Coordinator at Hospice of Southern WV in November 2021. Kathy earned her Associate degree in Nursing from Bluefield State College in 1980 and her BSN in 1990. She has been a registered nurse for 40 years. Kathy spent 30 years of her career practicing nursing in long-term care. She has served in various positions, including infection control nurse, staff education and development coordinator, and for 18 years, was a director of nursing.
Director of Public Relations
Expand BioJeri Knowlton joined Hospice of Southern West Virginia in November 2023. She brings five years of healthcare marketing experience to the position. In addition to a wealth of knowledge from nearly 30 years of marketing, communications, and advertising practice in destination, higher education, and workforce development industries, she teaches Social Media Strategy for WVU Reed College of Media (Morgantown). Jeri earned her MBA from Ohio University in 2010. She believes in community engagement and the importance of organizational commitment to community involvement, calling these “deposits of goodwill” the only way to conduct business responsibly.
Clinical Care Coordinator
Expand BioAmy Stonestreet joined Hospice of Southern West Virginia in August 2014 with a home health background having worked for 14 years at Gentiva Health Services. The last five years she was with Gentiva, Amy was the Executive Director, overseeing the operation of the Summersville Branch. Before opening that location she was over the Beckley and Bluefield branches. Amy functioned in several positions including: LPN, RN Case Manager, On-Call Coordinator, Manager of Clinical Practice and Director of Clinical Management. Amy also had the opportunity to work in contracting positions for Gentiva at Raleigh Regional Cancer Center in the role of RN and LPN, Raleigh and Fayette County School Nurse as a RN, as well as Plateau Medical Center as an LPN. During her career at HSWV she has been a Team Nurse, RN on the Admission Team, Community Outreach Nurse and now Clinical Care Coordinator. Currently, Amy is working on a MSN with emphasis on Strategic Leadership in Nursing.
Social Services Coordinator
Expand BioLeah Williams joined Hospice of Southern West Virginia as the Social Services Coordinator in December 2023. She received her master’s degree in Social Work from Concord University and is a Licensed Graduate Social Worker. Leah has spent her entire social work career working with nonprofit organizations. Before coming to HSWV, she worked in child welfare and behavioral health with adults and children.
Expand BioJoe joined Hospice of Southern West Virginia in February 2023. He has a Bachelor of Arts in Elementary Education degree, a Bachelor of Theology and Education and Youth Programming degree from Appalachian Bible College. Along with teaching fifth graders in Charleston, WV, Joe has more than 25 years of management experience in the hospitality industry. He has worked with program development, conferences, retreats, camps, and a variety of other special events.
Inpatient Care Clinical Coordinator
Expand BioBrittany is the Inpatient Clinical Care Coordinator at HSWV. She received her Associate of Science in Nursing degree from Bluefield State College in 2008 and is a Certified Hospice and Palliative Care Nurse (CHPN). Brittany started her career at Raleigh General Hospital as a nurse on the Women’s and Children’s Unit and later the Post Anesthesia Care Unit (PACU). She came to HSWV in 2010 as a staff nurse at the Bowers Hospice House. She became the Inpatient Clinical Supervisor in 2018 and served in that role until 2020. Brittany served as the Education Coordinator at HSWV from early 2020 until she transitioned to her current role in January 2023.
Expand BioTim Mitchem joined Hospice of Southern West Virginia as the Chief Chaplain in June 2018. He comes from being a Senior Pastor for a local church and has 25 years experience in ministry, in which he has served multiple denominations. Tim holds several licenses and ordination, and is currently working on a Master's Degree in Theology from Palmer Theological Seminary. Over his career he has ministered to children, teens, adults and seniors seeking to meet the spiritual needs of everyone on their own personal journey. 1 CORINTHIANS 9:19-23
Please visit our Careers page to learn more about opportunities with Hospice of Southern West Virginia.